Get the help you need, when you need it.
Our support team is here to make sure PencilPay runs smoothly for your business.Â
How can we help you today?
If you’d like to troubleshoot or learn more on your own, explore our Knowledge Base with step-by-step guides and walkthroughs or book in a Zoom meeting below.
Common FAQ's
We know that transitioning to a new system can raise some questions, and we’re here to provide clarity.
Why should I digitised my account applications?
By automating your application process, you’ll onboard and process customers faster, especially with the added benefit of storing billing methods. The more customers you have signed up, the more on-time payments you receive. This naturally reduces average debtor days and total debtors, ultimately improving your cash flow.
What support does PencilPay offer?
Pencil provides comprehensive support for setting up and managing customers who purchase on account. Our services include one-on-one support, free training sessions via Zoom, phone assistance, and live chat support. Additionally, we offer industry-specialist terms and conditions and a structured approach to managing different customer types and risk profiles.
How long does it take to setup?
We can assist you in setting up PencilPay quickly. In just 20-30 minutes via a Zoom call, we’ll help you start signing up customers, processing payments, and integrating your accounting, inventory, and ERP systems. You’ll have your credit application forms live and your first payment processed efficiently.