In the world of B2B trade, delays in onboarding and payments aren’t just annoying—they’re expensive.

Manual credit applications, chasing for documents, rekeying customer data, and following up overdue invoices can eat up hours each week. That’s time your team could spend actually growing the business or supporting customers.

Fortunately, forward-thinking suppliers are making one simple change: automating their credit onboarding and payment workflows.

Here’s a breakdown of the real-world ROI you can expect from automation—based on what we’ve seen from PencilPay users across wholesale, manufacturing, and distribution.

1. Save 4–6 Hours of Admin Time Per Customer

Manually sending out PDF credit applications, waiting for handwritten forms, checking ABNs, setting up customers in MYOB Acumatica—it all adds up.

With PencilPay:

• A branded credit application is generated in minutes
• Customer data, payment terms, and legal agreements are collected digitally
• Cards or bank accounts can be stored securely
• All data syncs into your ERP or accounting software automatically

Result: One wholesale business we worked with reduced their onboarding time per customer by 80%, freeing up their accounts team to focus on credit decisions, not data entry.

2. Get Paid 30–50% Faster

When you automate prepayment and payment collection processes, cash moves quicker.

With PencilPay features like:

• Click-to-pay invoices and sales orders
  
• Auto-charge on invoice due dates
  
• Stored payment methods
• Statement payments with one click
  
  

Suppliers can shave days or even weeks off their average debtor days.

Example: A building materials wholesaler using PencilPay reduced their average payment time from 46 days down to 28 days.

3. Reduce Bad Debts and Credit Risk

Without a proper process, it’s easy to approve the wrong customers or overlook key risk indicators.

PencilPay’s credit application workflow includes:

• Real-time ASIC lookups
• Director verification and legal agreement acceptance
• Payment method collection before terms are extended

That means you don’t just save time—you get better quality customers on your books.

4. No More Chasing Customers for Payment Details

Manually requesting bank details or card information is frustrating for staff and customers—and introduces compliance risks.

With PencilPay, those details are captured during onboarding in a PCI-compliant flow, so you never have to chase or re-ask.

Result? Less friction. Fewer late payments. Happier customers.

5. Do More With the Team You Have

Hiring is expensive. Training takes time. When your systems are manual, adding customers means adding headcount.

But with PencilPay automating:

• Credit application distribution
  
• Credit checks and approvals
  
• Payment storage
  
• Invoice payments and reconciliation
  
  

…you can scale your customer base without adding admin staff.

Final Word: Automation That Pays for Itself

PencilPay users often see ROI within the first month—just from the time saved and faster payment cycles.

Whether you’re using MYOB Acumatica, Cin7 Core, Xero, or QuickBooks, the return on automation is clear:

• Fewer errors
  
• Faster cash flow
  
• Less admin
  
• More control
  
  

Want to see how much you could save? Book a demo today!